How Notino streamlined the processing of thousands of tax documents.
How Notino streamlined the processing of thousands of tax documents.
2,800 employees. Thousands of tax documents. One digital workflow
While some employees were already handling tax documents through an internal portal, others still relied on paper. After moving to SAP SuccessFactors, Notino implemented DADO and DEDO as extensions of its SAP environment. This brought both processes together in one digital workflow — from collecting employee data and supporting documents to importing data into payroll and securely delivering the final documents.
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Solution DADO a DEDO
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Environment SAP SuccessFactors
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Scope ~2 800 employees
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First six months of full-scale operation at a glance
annual tax reconciliations processed
annual tax reconciliations processed
Hundreds
Hundreds of taxable income certificates requested and automatically delivered
One portal for some. Paper for everyone else.
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Notino was not starting from scratch when it came to tax administration. As part of its previous HR system, the company used an employee portal. However, the portal was only accessible to employees connected to the internal network.
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Everyone else had to rely on the traditional paper-based process. This meant in-person meetings, manual form signing and the physical exchange of documents. Employee Tax Declarations for new hires were also handled on paper, as the previous portal could not generate them automatically.
The payroll team therefore had to manage two parallel processes:
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checking the accuracy of submitted documents,
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following up on missing documents,
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tracking individual process steps,
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and coordinating in-person meetings and individual consultations.
The challenge was not just the paperwork itself. The same process was running on two separate tracks that could not be managed from a single place.
The biggest challenge was to unify the process and communication so that employees would have one central place and one communication channel for the entire tax administration process.
Simona Marténková
Payroll Accountant Team Leader
not just the form
When moving to SAP SuccessFactors, Notino wanted to streamline its entire employee tax administration process once and for all. The goal was not simply to turn paper forms into digital forms, but to connect the entire process — from collecting data to securely delivering the final documents to employees.
Two applications took on key roles in this process:
DADO
for collecting, validating and importing data into the payroll system.
DEDO
for electronically delivering final documents and tracking their delivery status.
First a pilot, then 2,800 employees 2,800 employees
What has changed for apayroll employees
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From individual consultations
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to self-service
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From incomplete submissions
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to validated applications
Incomplete forms can no longer simply be submitted. DADO flags missing fields, incorrect data formats and missing attachments. Employees need to resolve these issues before submitting their forms, so the payroll team receives complete and correctly filled-in requests.
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From manual tracking
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to a clear overview
Application statuses, deadlines and completed changes are available in one place. DADO automatically sends reminders when needed, while the payroll team can import validated data directly into SAP SuccessFactors Employee Central Payroll.
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From manual distribution
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to automated delivery
How many parallel processes are you managing across your tax administration?
If processing tax documents still means combining a portal, emails, paper and manual tracking, the answer is probably not just to digitize the form itself. The real opportunity lies in the workflow around it. Let’s look at which steps can be unified and connected to your SAP HR and payroll environment.
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