How NAKIT Saved Hundreds of Hours by Digitizing Tax Forms
digitalizáciou daňových formulárov
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Solution e-Tax Forms
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Client NAKIT
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Employees 700
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The National Agency for Communication and Information Technologies (NAKIT) is a state agency whose primary mission is to provide information services for public administration and support the development of eGovernment in the Czech Republic. It focuses on the design, implementation, and operation of communication and information technology infrastructure, application development and management, and the provision of cybersecurity services.
The Challenge
NAKIT processed pink tax declaration forms manually and in paper format, which created a significant time burden. The situation was further complicated by the fact that the agency employs more than 550 employees and 150 contractors across multiple locations throughout the Czech Republic, while the obligation to process tax declarations recurs annually. Additionally, data security posed a risk, as paper documents could pass through multiple hands.
Objectives
The situation required a comprehensive solution that would streamline and simplify the entire process for both employees and payroll accountants, while reducing the need for extensive consultations. A key requirement was direct integration with SAP HR to eliminate manual data exports and imports.
“Originally, all tax forms were handled in paper format and processed manually. We consulted everything and completed the forms together with employees. Since we operate in various locations across the Czech Republic, it was always very time-consuming and administratively demanding. In addition, we must always comply with statutory deadlines.”
Alice Apltauerová
Head of HR and Payroll Department, NAKIT
Solution
By implementing the e-Tax Forms application, NAKIT transformed the processing of tax forms into a fully digital process:
Forms are automatically pre-filled based on employee data.
Employees are guided through complex forms with interactive instructions and automated field validations.
Once the document is completed, the application automatically transfers the data into the payroll system.
In cases where an employee does not request annual tax settlement, the system automatically generates an income confirmation.
Attachments from previous years are available for updates, allowing employees to report changes to their taxpayer declaration throughout the year.
Documents are securely stored in the Electronic Employee File, where authorized personnel can easily retrieve them.
Process
Generation
Distribution
Completion
Attachmentupload
Identity verification
Data transfer to payroll system
Securearchiving
Generation
Distribution
Completion
Attachment upload
Identity verification
Data transfer to payroll system
Secure archiving
“Everything was handled promptly and with great willingness. Overall, I would rate the cooperation with the implementation team as highly professional.”
Alice Apltauerová
Head of HR and Payroll Department, NAKIT
Results
The implementation of e-Tax Forms brought NAKIT significant efficiency improvements, time savings, and increased employee satisfaction.
1,500+ Tax Forms
Average number of tax forms processed annually through e-Tax Forms.
Reduced Error Rate
Automated validations and guidance, together with pre-filled forms, eliminated errors during completion and reduced the need for personal consultations.
Faster Administrative Processes
NAKIT employees now complete their Taxpayer Declaration and Annual Tax Settlement Request themselves via an interactive online form. The HR department no longer needs to provide individual consultations to each employee.
“What used to take hours can now be done in just a few minutes.”
Alice Apltauerová
Head of HR and Payroll Department, NAKIT
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